The 8 Principles For Building Trust With Your Team And Those You Serve
A few years ago I read a book by David Horsager, titled The Trust Edge that left a lasting impression. I have adapted what David taught and expounded on it in helping my clients and others grow unwavering trust in their organizations.
I have taken Horsager’s basic thoughts and used their as the foundation to help entrepreneurs in business, and ministry to build not just a solid foundation, but the pillars they need to hold up the roof of their organizations.
Clarity – People trust a clear message, and will turnoff to hype and rhetoric.
Compassion – People put their trust in to leaders who they see as givers. Leaders who care about serving others more than serving themselves.
Character – People trust those take the right road, not the easy road. Even when the consequences cost them dearly.
Competency – People gain confidence and trust in leaders who they see growing and learning themselves. Knowledge isn’t the power, it’s the wisdom one gains from their knowledge.
Commitment – People will follow leaders who stand their ground on principle and what is right. It’s through adversity that unconditional trust is born.
Connection – People would rather hang out with, buy from, and follow leaders who are also their friends. Build community, not just an organization.
Contribution – People are not looking for excuses for failures, they are looking for difference makers. They want to know that if they give trust, it will be rewarded with positive results.
Consistency – People want to know the leader is dotting their “I’s” and crossing their “T’s”. When we are consistent in the little things we do and say, then people trust us to follow through on our big promises.
Much has been written about Wendy and Randy Lewis, and the company they founded, Jeunesse Global. But, what about the hundreds of thousands of average everyday home-based entrepreneurs who are independent professionals marketing Instantly Ageless the flagship product, and building a team of other independent sales and marketing professionals?
I met Jenny Caldwell a couple of months ago while I was covering a controversial Jeunesse issue and used a Facebook post, of a corporate image of Ms. Caldwell, which had been doctored a little with additional text (not by her, but by a raving fan of hers.) However, even the best intentions can go wrong, and before you know it, I received a private message which stated out “Shame on you!”
Well I don’t get many messages that stat out with “shame on you,” so it truly caught my attention. I read her sincere message, and went and reviewed my post. I quickly saw where the confusion was coming from, and responded to her, that I would remove the image of her, as well as any mention of her in the article.
But, the story doesn’t end there; it’s just the beginning. From that point forward, Jenny Caldwell and I struck up an online friendship. Her life is remarkable, not just as a female living in America, but as a leader who has touched countless lives as she fulfills her purpose in life.
Looking for loopholes comes naturally for those of us in business today. Actually it starts long before we get into business. It starts, when we are kids, and we look for loopholes in doing our homework, being home by curfew, or even cheating on our tests. I think it boils down to the fact, we never learn the dif- ference in the “letter of the law” and the “spirit of the law.”
Shakespeare wrote several plays dealing with the letter vs. spirit antithesis, most times coming down on the side of “spirit.” We can even see this issue when it comes to the interpretations of the U.S. Constitution which have historically divided on the “Letter vs. Spirit” debate.
In network marketing we hear the question “What’s your why?” Yet have you ever really given much thought as to what the question really means to you or even how to even figure it out?
However, this is not a question we hear from the guidance counselor when we enroll for college, nor do we hear it from the HR Director when they interview us for a job. So, to hear it when we are looking to start a home business, may catch us by surprise and the answer we give may not be accurate.
If we do not know our WHY, then we are bound to repeat some of the same mistakes that have caused us frustrations in the past. Such as not fulfilling our goals, quitting at the first sign of rejection or worse yet, disappearing completely because we do not want folks to think we have failed once again.
So, how can we find the real answer to the question “What is your WHY?” I say we start with realizing what the basic question is asking.